COVID-19 FAQ

• How can I view an apartment without visiting the property in person?
  • Check out the Photo Galleries on our website.
  • View our Floorplans on our website.
  • Contact our leasing office and we’ll conduct a virtual tour.

• How do I contact the office electronically?
  • Complete the Contact Us form on our website.
  • Call us at the number on our website.
  • If you’re a resident, you can e-amil us from your resident portal account.

• I have a scheduled move-in/move-out, can that still happen?
  • Yes! Please contact us to schedule an appointment.

• How can I stay connected with my neighbors and community?
  • Look for updates here – our website, resident portal, emails and on Facebook.

• Is someone in the office?
  • Yes! We are working in the office during normal business hours. We are here to eet with you by phone and email.

• How do I pay my rent?
  • We're directing everyone to pay online. Either with ACH (check), Credit Card, or electronic Money Order. You can make these payments on our Portal. If you do not have access to our Portal, please contact the office by phone or email and we can get you setup.

• Are amenities open?
  • At this time, non-essential amenties are closed (Fitness Center, Pool, etc.)

• Are you accepting packages?
  • At this time, we are trying to direct deliveries to individual apartments. The office is however still accepting packages.

• How will my maintenance issues be addressed?
  • ​​​​​​​At this time, we are only addressing emergency maintenance requests. You can enter a service request on our Portal.
    • ​​​​​​​Emergency repairs include leaks, heating/cooling issues, sewer backups, electrical issues, smoke detector malfunctions and the smell of gas.​​​​​​​​​​​